FREQUENTLY ASKED QUESTIONS

If there is an emergency and you urgently need a place to stay, contact us at Good Shepherd Cork, Edel House Emergency Accommodation we provide emergency and medium term accommodation and support for women and children. Phone lines are open 24 hours a day, seven days a week.

Good Shepherd Cork   
Edel House Emergency Accommodation
Grattan St
Cork
T: 021 427 4240

You can also contact the Gardai. Click on the link below for a Station Directory, where you can get the relevant phone number for the area you are in:
http://www.garda.ie/Stations/Default.aspx

Your children can stay with you in Good Shepherd Cork emergency accommodation at Edel House.
The One Stop Shop Cork
This provides services to women and men who have experienced or are currently experiencing domestic violence.
94 South Main Street
Cork City
E: advice@osscork.ie
Free phone: 1800 497 497

Open from 9am to 1pm Monday to Friday

Cuanlee Refuge
Cuanlee Refuge provides safe and secure crisis accommodation for women and children experiencing domestic abuse. A non-judgmental, open and welcoming service is available to all women and children in Cuanlee.

Kyrls Quay
Cork City
T: 021 427 7698
Public Tel: 021 427 7594
E: cuanleerefuge@hotmail.com

24-hour helpline: 021 427 7698

If you are under 18 and need a safe place we can help you contact, or you can directly contact any of the following for help:

Liberty Street House is for young people under 18 years who are out of home or at risk of being so.

Liberty Street House
Liberty Street,
Cork
T: 021 492 1728

If you have a query out of hours, we can help put you in touch with the Gardai directly. Here is also a link for a Station Directory if you want to get the relevant phone number for the area you are in: http://www.garda.ie/Stations/Default.aspx

We can also contact the Child Protection Social Work Department for you. To contact them yourself, the following link will give you details for social workers in your area of Cork: http://www.tusla.ie/services/child-protection-welfare/contact-a-social-worker/cork-duty-social-work-teams

If you believe you are at risk of homelessness it is important to understand what services are available to you. We can help put you in contact with any of the following services for information and advice as soon as possible:

Threshold Advice Centre
22 South Mall, Cork
T: 021 427 8848
F: 021 480 5111
Email: advicecork@threshold.ie

Make an appointment to speak to an adviser. Opening Hours: Mon – Fri 9.30-1pm & 2pm-5pm
Manager: Niall Horgan

Homeless Persons Unit
3 Drinan Street, Cork
T: 021 4805495

This is part of the Department of Social Protection Adult Homeless Integrated Services. Here the Community Welfare: Officers for homeless persons hold daily public clinics and regular outreach clinics.
Open 9.30 / 11.30 and 2.30 – 4.00 (Except Tuesday afternoons. A City Council Outreach Worker is available)

Community Welfare Officer
9am-5pm,
T: 021 480 5490/480 5491/480 5492/480 5493

Cork City Hall
Housing Assistance Payment,
Housing and Community Directorate,
City Hall,
Anglesea Street,
Cork
T: 021 492 4296 or 021 492 4236
F: 021 4924356
Email: hap@corkcity.ie, housing@corkcity.ie, housingmaintenance@corkcity.ie, rapid@corkcity.ie, housingallocation@corkcity.ie

Office Hours: 9 a.m. to 5 p.m. Monday to Friday excluding public holidays.

More recently the length of time to get permanent accommodation after becoming homeless has become more varied from situation to situation due to the housing crisis. Generally, 8o% of residents at Edel House have moved on to alternative accommodation within three months. The most important thing for you to do is apply to register with Cork City or County Council to have your housing need assessed.

Good Shepherd Cork can support you by providing advice and, where necessary, working with Local Authorities on your behalf. You can contact us at Edel House for advice and support any day at any time at Tel: 021 427 4240.

If you are applying for a social welfare payment after you have become homeless it’s really important that you get your entitlements sorted out as quickly as possible as every person’s situation is different. You will need to be assessed by the Department of Social Welfare. At Edel House we will offer you support in applying for your social welfare entitlements.

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